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Pacific Outdoor Equipment Peak ELITE AC – 2

Posted: November 8th, 2011 | Posted in: General

After contacting Pacific Outdoor Equipment yesterday, I recieved the following response from their Uk Distributor, Burton McCall‘s Chris Stuckey

Dear Gordon

I am sorry to hear about the problems the you have had with your sleeping pads. It has become apparent that a faulty batch of pads have been shipped to us in the UK and therefore a small number of customers have experienced a slow deflation problem similar to the one you have experienced. We have been assured by Pacific Outdoor that this has been corrected at the manufacturing stage and therefore all the pads coming off of the production line going forward will be fault free.

As we are the distributor and supply to retailers we can’t offer you a direct replacement / refund. However if you return your faulty pad to the Cotswold store that you purchased it from and ask for an exchange or refund they can then send it in to us for inspection and we will sort out a replacement directly with the store so they are not out of pocket.

I hope this is satisfactory, again apologies for the inconvenience and please let me know if you need any further assistance.

Kind regards

With my nearest Cotswold Outdoors being 220 miles away in Aberdeen, I hardly think this is fair. Who is responsible for the fulfillment of these warranties anyway!?